Terms & Conditions

Last updated May 19, 2024

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) Wellness Treats LTD ("Wellness Treats", “we”, “us”, or “our”), concerning your access to and use of the https://wellnesstreats.co website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). We are registered in England and have our registered office at Flat 35, Watersreach Apartments Goodchild Road, London N4 2EQ. Our company number is 14268435. You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use.

IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use from time to time. We will alert you about any changes by updating the “Last updated” date of these Terms of Use, and you waive any right to receive specific notice of each such change. Please ensure that you check the applicable Terms every time you use our Site so that you understand which Terms apply. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Site.

By purchasing Wellness Treats, a box of self-care and wellness products delivered to the subscriber’s door you accept and agree to be bound and abide by these Terms of Use.

By accessing, subscribing to Wellness Treats operated Site you agree to abide by and be bound by the terms described herein.

To subscribe to any of our subscriptions you are required to enter personal information. All of this information is subject to our Privacy Policy. 

Subscription

By subscribing you agree to pay your subscription fee for the goods that are delivered for the term agreed by both parties.

The cut-off date is the 17th of each month, and all subscription & current boxes will be shipped next working day. All orders placed after the 17th will receive the following month's box.

Subscription Renewal

By signing up to a Wellness Treats subscription you understand and agree you will be charged at the standard rate and that any promotional codes used as a new customer at signup do not transfer or apply to your renewal fee. The Company does not accept any responsibility or offer refunds for ‘auto renewals’ proceeding if you have failed to cancel your subscription before your next renewal date. You understand and agree that you will be automatically billed after your current subscription of 1, 3 or 6 months expires unless the subscription is ‘set to cancel’ before your final payment date in your initial commitment.

Cancellation

You may cancel your subscription by logging into your account on the Wellness Treats website at any time or emailing us at info@wellnesstreats.co. This does not initiate any kind of refund if you fail to cancel before the cancellation period or renewal date.

Your subscription is continuous until you cancel and, if you cancel your subscription before the end of an existing subscription commitment period and after the cancellation time period, you will not receive a refund.

By Wellness Treats stating you can cancel at any time this directly refers to the renewal and not your commitment term.

You can only cancel after the first box if you select a month to month subscription.

For the pre-paid subscriptions (3 or 6 months), we allow partial refunds before our time periods.

If you feel before the set cancellation period (listed below) you'd like to cancel, we would be able to offer you a partial refund.

If however, after the time period you would like to cancel your subscription, we will not be able to offer you a refund and you will continue to receive subscription boxes until your subscription period ends.

For example, if you subscribe to our 6 months subscription and in the 2nd month of your plan, you decide you'd like to cancel, we would be able to offer you a partial refund.

On the other hand, if you decide to cancel in the 5th month of the 6 months plan, we will not be able to offer you the partial refund.

IF YOU DO NOT CANCEL YOUR MEMBERSHIP PRIOR TO YOUR SUBSCRIPTION RENEWAL. YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW FOR A NEW SUBSCRIPTION PERIOD OF THE SAME AMOUNT OF TIME.

Normal month to month subscriptions can be cancelled or paused at any point. 

Cancellations must be completed before the next renewal date. Your subscription will renew on the same date of the month that you signed up after your commitment period ends. e.g. You sign up for 3 months plan on the 5th December your membership will automatically renew on 5th March.

You must cancel your subscription 24 hours before the renewal date. IF YOU DO NOT CANCEL PRIOR TO THE RENEWAL DATE OF A CALENDAR MONTH, YOU WILL BE CHARGED FOR THAT MONTH’S SERVICE AND YOU WILL RECEIVE a Wellness Treats box. All cancellation requests received after the renewal date of a calendar month will apply to the following calendar month.

Cancellation Time Periods

3 months subscription - 1 Month

6 months subscription - 3 Months

Billing & Payments

You will automatically be charged each month for your ongoing subscription (1 month rolling subscription). If you have committed to a subscription period lasting longer than one month (e.g. 3 or 6 months plan), you will automatically be charged for the whole subscription fee upfront and will receive shipping every month, even if you have set your subscription or membership to cancel prior to the end of that subscription period. Furthermore, unless you cancel your subscription or membership prior to the end of your then-current subscription period, at the end of that period, your subscription will automatically be renewed for an additional subscription period of the same amount of time.

Prepaid credit / debit cards are not accepted.

For your convenience and continuous subscription benefits as a member, if your payment method reaches its expiration date, you do not edit your credit card information and you have an ongoing subscription, you authorise us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to constantly update your payment method information or cancel your membership should you wish to discontinue your monthly purchase of Products.

Personal Data

Your security is paramount to us. We use a reputable third party to process all payments ‘Stripe Europe Ltd’ (Data Protection Ref: 13901/A) and Paypal, and you agree that we can store your information with this party. You also acknowledge that we will not be held responsible for any third party security breaches.

Shipping

Free UK domestic delivery via Royal Mail 48 hrs Tracked delivery. We also offer a 24 hrs service at a fee (see shipping rates at checkout).

International shipping vary by selected countries. See shipping rates at checkout

All customers will be provided with a tracking number with every order made.

All orders placed on our website are subject to availability. Individual products, previous boxes, and Build-A-Box orders will be shipped on the same day or the next business day.

Subscription boxes will be shipped the next business day after the cut-off time, which is the 17th of every month. If the cut-off day falls on a weekend or bank holiday, shipping will commence on the following business day.

Loss of Goods

Our Royal Mail delivery company is responsible for the delivery of all goods ordered. Should your box not arrive within 7 days of your dispatch email please contact us via email.

Return / Refund Policy

All sales and subscriptions made on our Site are considered final. The Company has a return policy in line with distance selling laws, if there is a problem or defect with any product delivered by Wellness Treats we will do our utmost to rectify the problem, Products must be returned unopened, unused and intact. If the products have been opened/used we will not accept a return or offer any refund, by subscribing or purchasing you agree to these terms. Please refer to our FAQ page, or you can contact customer service info@wellnesstreats.co subject Line “Return”

It would be the customers responsibility to cancel the subscription when they want.

Correspondence

We send e-mail correspondence and newsletters following orders and registration by members. You can opt out of these at anytime.

Pricing/Errors

Product prices and product availability are subject to change without notice. We may cancel any offer and reserve the right to correct errors, including after an order has been submitted, whether or not your credit/debit card has been charged. If your credit/debit card has already been charged and your order is cancelled, the Company will issue a refund to your credit/debit card account in the amount of the charge. You accept that your subscription being ‘auto renewed’ on the date advised at sign up is not considered an error liable for refund.

Order Acceptance/Confirmation

We reserve the right at any time after receipt of your order to accept or decline your order. The Company reserves the right to decline sales to any party.

Warranty

You are responsible for deciding if the products you receive are suitable for you (including allergies, choking, and all other hazards). You agree that the sole solution for any damage arising from using our products will be credited towards your next subscription as decided by Wellness Treats We will not offer any compensation under any circumstance.

Site and Contents Ownership

The Site is owned by Wellness Treats. All of the content displayed on the Site, including, but not limited to, text, graphics, data, photographic images, moving images, sound, illustrations, software and the selection and arrangement thereof (“Wellness Treats”) its licensors or its third-party image partners. All elements of the Site, are protected by copyright, trade dress, moral rights, trademark and other laws relating to the protection of intellectual property.

Use of the Site

All content is intended for customers of Wellness Treats. You may not use the Site or for any purpose not related to your business with Wellness Treats. You are prohibited from: (a) copying or re-transmitting any or all of the Site or content without a written agreement from Wellness Treats; (b) using any data mining, robots or similar data gathering or extraction methods; (c) registering, subscribing, unsubscribing or attempting to register, subscribe or unsubscribe any party for any Wellness Treats products or services if you are not authorised to do so; (d) modifying any part of the Site or Wellness Treats (e) disabling or interfering with security-related features of the Site or any system resources, services or networks connected to or accessible through the Site; (f) selling, licensing or leasing any content without specific written authorisation from Wellness Treats and (g) using the Site other than for its intended purpose. (h) Additionally, you agree not to use the Site or contents in any manner that could damage the reputation of the company.

Trademarks

All logos, designs and trademark and any other product or service name or slogan contained in the Site are trademarks of Esther Boateng LTD trading as Wellness Treats and its suppliers or licensers, and may not be copied, imitated or used, in whole or in part, without the prior written permission of the company or the applicable trademark holder. In addition, the design of the Site, including all page headers, custom graphics, button icons and scripts, may not be copied, without written permission.

Your participation, correspondence or business dealings with any third party found on or through the Site, regarding the payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such third party. You agree that Wellness Treats shall not be responsible or liable for any loss, damage or other matters of any sort incurred as the result of any such dealings.

Interactive Services or Areas

By using any Interactive Areas, you agree not to upload or create or otherwise publish through the Site any of the following: a. Any data, information, text, music, sound, comment, photos, graphics, code or other material (“User Content”) that is defamatory, obscene, pornographic, harmful to minors, indecent, lewd, unlawful, invasive of privacy or publicity rights or abusive; b. Viruses, corrupted data or other harmful, disruptive or destructive files; and c. Unsolicited promotions, political campaigning, advertising, junk mail, spam, chain letters, pyramid schemes or solicitations;

Registration Data and Account Security

By using the Site or subscribing to Wellness Treats you agree to: (a) provide accurate information about you on the Site (“Registration Data”); (b) maintain and promptly update the Registration Data, and any other information you provide to Company; (c) maintain the security of your password; (d) notify us immediately of any breach of security connected with your account; (e) accept all responsibility for any and all activities that occur under your account; and (f) accept all risks of unauthorised access to the data and any other information you provide.

Indemnification

You agree to defend, Wellness Treats affiliates, licensers, subsidiaries, independent contractors, investors, employees, agents, third party information providers and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) issues arising out of or related to anything connected to the contents of your Wellness Treats box.

You also agree to defend, indemnify and hold harmless Wellness Treats, its affiliates, licensers, subsidiaries, independent contractors, investors, employees, agents, third party information providers and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of or related to anything related to User Content that you post, store or otherwise transmit on or through the Site, your conduct, your use or inability to use the Site, your breach or alleged breach of the Site Terms or of any representation or warranty contained herein, your unauthorised use of the Wellness Treats. Content, or your violation of any rights of another.

Disclaimer

Wellness Treats will not be liable for any damages of any kind arising from contents contained within your Wellness Treats box (including but not limited to, personal injury, pain and suffering, emotional distress, choking, medical complaints, death or injury to any animal or person). You, not Wellness Treats, assume the entire cost of all necessary medical bills, or any arising legal fees or bills whatsoever due to your subscription to Wellness Treats. And our services including our products and Wellness Treats.

Wellness Treats will not be liable for any damages of any kind arising from the use of the site or content, including, but not limited to lost profits, and direct, indirect, incidental, punitive and consequential damages. We make no warranty that the site is free from infection by viruses or anything else that has contaminating or destructive properties.

Limitation of Liability

In no event shall Wellness Treats, it’s directors, investors, employees or agents be liable for any direct, indirect or consequential damages, or any other damages of any kind, including but not limited to death, illness, medical complaints, loss of profits or loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of the site, our products, the services, Wellness Treats content or the materials contained in or accessed through the site, including without limitation any damages caused by mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorised access to Wellness Treats records, programmes or services. You agree total cumulative liability shall not exceed the amount paid to Wellness Treats. for that calendar month in question.

UK law shall apply to these Terms, and the parties agree to submit all disputes between them to the exclusive jurisdiction of the UK courts.

Termination

Wellness Treats reserve the right, without notice and in its sole discretion, to terminate your account/subscription and/or to block your use of the Site.

Changes to Site Terms

Wellness Treats reserves the right to change any of the terms and conditions contained in the Terms of Use or any policy or guideline of the Site, at any time and in its sole discretion. Any changes will be effective immediately upon posting on the Site.